Upcoming Webinar - Driving Customer Service During COVID-19

How IT service desk needs have shifted in 2020

Wednesday, December 16 at 1:00 PM ET

Support for your Electronic Health Record (EHR) is central to your hospital's ability to provide exemplary care. In the midst of the COVID-19 pandemic, your team may be experiencing a unique set of technology challenges never faced before. In addition to shifting to a remote-based workforce and an increase in service desk calls, your team is working around the clock to ensure that service desk tickets are resolved as quickly as possible. Hear from Sean Reis about how Engage's outsourced service desk capability can help your hospital rapidly adapt to IT challenges further exacerbated by the pandemic.

Learn more about how you can get the most out of your service desk team to help you:

  • Augment your existing IT staff for flexible 24/7 support
  • Improve remote capabilities
  • Drive first call resolution

 

 "Engage gets finished on time. They are so quick and on budget. That is a lot to ask these days. The vendor has a ticketing system. They also have a dedicated phone line that we can call, and someone always responds. And I can literally call our support specialist on my cell phone. There are a bunch of different modalities for reaching the vendor. I know I can reach them when I need to."

-KLAS Client Review, October 2020

 

Open to hospital IT professionals, including CIOs, CTOs, CEOs and all other interested parties.

 

Sean Reis, Senior Vice President, Engage

A member of the Engage team since 2004, Sean serves as Senior Vice President of Client Services, leading Engage's help desk, technical support teams, operations, and telecommunications. He is also a key hospital CIO liaison. His efforts have helped Engage achieve and sustain an unprecedented 98% customer satisfaction rating for support issues.

Sean is a Microsoft Certified Systems Engineer and a Cisco Certified Network Associate. Before Engage, Sean worked for Software Spectrum. He holds a BS degree from City University in Seattle, Washington.

 

 

 

 

 

 

 

 

 

 

Register for the Webinar using the form below.






For more information on Engage services, call us at (509) 232-8301.