Why Best in KLAS Matters to Us

By: Marcia Cheadle, Senior Vice President, Clinical Systems

Earlier this year, Engage was fortunate to be recognized as a leader in health information technology (HIT) thanks to our multiple Best in KLAS awards. While the recognition is excellent, what matters most to us is what the KLAS Awards stand for. The Best in KLAS report is compiled from feedback from thousands of providers and recognizes “software and services companies who excel in helping healthcare professionals improve patient care.”

At Engage, we are driven solely by the Engage Way. More than just a corporate slogan, the Engage Way is our guiding principle for what we say and do and how we act. Embedded across every level of the organization, the Engage Way is quite simply our “why.” To quote a section of our mission statement, “we will advance healthcare by providing the best user experience with the best information technology delivered by the best people.” And this is precisely why the Best in KLAS designation matters so much to us – it is the recognition that we are living our values in a way that matters to our customers and ultimately in a way that improves patient outcomes.

As a purpose-driven, service-first organization, we are committed to improving patient outcomes by being the best possible partners to the organizations we are fortunate enough to work with. As Engage CEO Fred Galusha said when receiving the awards, “Engage is honored by the trust our customers place in us every day as we aim to help them deliver better and more efficient patient care. Our customers’ success is our highest priority, and this recognition from KLAS is a great validation of the remarkable work our teams have done to innovate in the health information technology space.”

How we treat our customers’ challenges as our own and see the opportunity in every situation drives our innovative approaches. Our proprietary Engage365 framework allows us the flexibility to maximize the capabilities of MEDITECH by delivering individualized solutions and services far beyond just installation as the complete MEDITECH solution provider.

The Best in KLAS ranking for HIT Implementation Leadership - Large reflects our commitment to supporting hospitals and health systems as they implement MEDITECH’s latest generation EHR software – MEDITECH Expanse. In 2020, we had the privilege of sharing the Engage Way with more than 12 hospitals and health systems implementation projects. Each project met all timelines, budgets and deliverables.

Engage was also recognized as Best in KLAS for Go-Live Support. Led by the same consulting team that leads the implementation projects, go-live support is an extension of our implementation services. In addition to on-site analysts, each customer is presented with a customized, detailed playbook to ensure a smooth transition to the new EHR.

At Engage, it truly is an honor to be part of the incredible journeys that we get to go on with our customers. Why? Because no matter where we are in the country, we always get to travel the Engage Way. 
 

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